Legal

Refund Policy

This policy applies to software and related services provided by TyGoSystems LLC unless a checkout, order form, statement of work, or other written agreement states different terms.

General policy

Fees for completed software services, implementation work, professional services, or payment-processing services are generally non-refundable except where required by law or where TyGoSystems confirms an error.

Subscriptions

Unless the applicable product agreement provides a refund window, subscription fees already charged are non-refundable. You may cancel future renewal using the cancellation process provided by the product or by contacting support before the next renewal date.

Transaction and processing fees

Transaction-based fees and commissions associated with successfully processed payments are generally non-refundable after processing, except where required by law or when TyGoSystems or the payment provider confirms a duplicate or incorrect charge.

Duplicate or incorrect charges

Contact us with the account name, charge date, amount, and transaction reference. Do not send full card or bank account numbers by email. We review complete requests in good faith and communicate the outcome to the authorized account contact.

Custom work

Deposits, milestones, cancellations, and refunds for custom software or professional services are governed by the applicable statement of work or contract.

Contact

TyGoSystems LLC
Indianapolis, Indiana, United States
support@tygosystems.com